Warranty Request

As an enhancement to your warranty program, we have also enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.

To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

Emergency Warranty Request

Below are guidelines for what is defined as an emergency situation. We encourage you to keep emergency 24-hour service numbers such as Roto-Rooter on hand for these situations.

Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service


  • Not working at all
  • Excessive leak causing flooding or severe water damage; a slow drip is not excessive
  • A drain backup that is causing flooding or severe water damage


  • Not working at all, but community power is operational; this does not include individual switches or outlets. It is for the entire house.
  • A hot wire is exposed


  • The entire system is not working, but power is on during extreme or dangerous temperatures; this does not include individual rooms or zones.


  • Propane can be smelled near the fireplace, gas range, or any other installed gas piping. Call 911.